{"id":16,"date":"2026-02-09T15:14:20","date_gmt":"2026-02-09T13:14:20","guid":{"rendered":"https:\/\/hingekalli.ee\/?page_id=16"},"modified":"2026-02-21T12:36:11","modified_gmt":"2026-02-21T10:36:11","slug":"tagastamise-tingimused","status":"publish","type":"page","link":"https:\/\/hingekalli.ee\/en\/tagastamise-tingimused\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"16\" class=\"elementor elementor-16\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ed57472 e-flex e-con-boxed e-con e-parent\" data-id=\"4ed57472\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62df3c elementor-widget elementor-widget-text-editor\" data-id=\"62df3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Return Policy<\/h2>\n<p>Consumers have the right to withdraw from a purchase made in the online store within <strong data-start=\"274\" data-end=\"286\">14 days<\/strong> of receiving the goods, in accordance with the Law of Obligations Act.<\/p>\n<h2>Products Eligible for Return<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p data-start=\"388\" data-end=\"422\">The following products can be returned:<\/p>\n<ul data-start=\"423\" data-end=\"508\">\n<li data-start=\"423\" data-end=\"435\">\n<p data-start=\"425\" data-end=\"435\">pens<\/p>\n<\/li>\n<li data-start=\"436\" data-end=\"448\">\n<p data-start=\"438\" data-end=\"448\">markers<\/p>\n<\/li>\n<li data-start=\"449\" data-end=\"472\">\n<p data-start=\"451\" data-end=\"472\">notebooks and journals<\/p>\n<\/li>\n<li data-start=\"473\" data-end=\"485\">\n<p data-start=\"475\" data-end=\"485\">stickers<\/p>\n<\/li>\n<li data-start=\"486\" data-end=\"508\">\n<p data-start=\"488\" data-end=\"508\">other office supplies<\/p>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2>Return Policy<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<ul>\n<li data-start=\"537\" data-end=\"607\">\n<p data-start=\"539\" data-end=\"607\">The returned product must be <strong data-start=\"567\" data-end=\"581\">unused<\/strong>, clean and undamaged.<\/p>\n<\/li>\n<li data-start=\"608\" data-end=\"692\">\n<p data-start=\"610\" data-end=\"692\">The product must be <strong data-start=\"627\" data-end=\"648\">In the original packaging<\/strong> and with all accessories.<\/p>\n<\/li>\n<li data-start=\"693\" data-end=\"771\">\n<p data-start=\"695\" data-end=\"771\">Stickers and other single-use items must be <strong data-start=\"743\" data-end=\"768\">unopened and unused<\/strong>.<\/p>\n<\/li>\n<li data-start=\"772\" data-end=\"836\">\n<p data-start=\"774\" data-end=\"836\">Used or damaged products cannot be returned.<\/p>\n<\/li>\n<\/ul>\n<h3>Notification of Return<\/h3>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p data-start=\"868\" data-end=\"919\">Returns must be <strong data-start=\"888\" data-end=\"911\">notified in advance,<\/strong>Returns must be notified in advance, either:<\/p>\n<ul data-start=\"920\" data-end=\"1024\">\n<li data-start=\"920\" data-end=\"973\">\n<p data-start=\"922\" data-end=\"973\"><strong data-start=\"922\" data-end=\"938\">By email<\/strong> at <b>info@hingekalli.ee&nbsp;<\/b>, or<\/p>\n<\/li>\n<li data-start=\"974\" data-end=\"1024\">\n<p data-start=\"976\" data-end=\"1024\"><strong data-start=\"976\" data-end=\"1022\">Through the contact form on this website<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1026\" data-end=\"1052\">The notification must include:<\/p>\n<ul data-start=\"1053\" data-end=\"1118\">\n<li data-start=\"1053\" data-end=\"1073\">\n<p data-start=\"1055\" data-end=\"1073\">Order number<\/p>\n<\/li>\n<li data-start=\"1074\" data-end=\"1100\">\n<p data-start=\"1076\" data-end=\"1100\">Name of the product to be returned<\/p>\n<\/li>\n<li data-start=\"1101\" data-end=\"1118\">\n<p data-start=\"1103\" data-end=\"1118\">Contact information<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1120\" data-end=\"1175\">Packages sent without prior notification will not be accepted.<\/p>\n<h3 data-start=\"1177\" data-end=\"1197\">Return Form<\/h3>\n<p data-start=\"1198\" data-end=\"1217\">The return form:<\/p>\n<ul data-start=\"1218\" data-end=\"1300\">\n<li data-start=\"1218\" data-end=\"1265\">\n<p data-start=\"1220\" data-end=\"1265\">Is <strong data-start=\"1223\" data-end=\"1247\">available as a <a href=\"https:\/\/docs.google.com\/document\/d\/1XR2m9UU2AqNpVwZIGwJ-Joduf9Yp2zzidTG5VDzcUJo\/edit?usp=sharing\" target=\"_blank\" rel=\"noopener\">PDF<\/a><\/strong> on our website<\/p>\n<\/li>\n<li data-start=\"1266\" data-end=\"1300\">\n<p data-start=\"1268\" data-end=\"1300\">Is <strong data-start=\"1271\" data-end=\"1298\">included in every package<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1302\" data-end=\"1368\">Please include the completed return form in the package with the returned goods.<\/p>\n<h3 data-start=\"1370\" data-end=\"1401\">Return Method and Location<\/h3>\n<ul data-start=\"1402\" data-end=\"1558\">\n<li data-start=\"1402\" data-end=\"1476\">\n<p data-start=\"1404\" data-end=\"1476\">All returns must be sent <strong data-start=\"1432\" data-end=\"1473\">only via SmartPost parcel machine<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1477\" data-end=\"1558\">\n<p data-start=\"1479\" data-end=\"1558\">Returns are accepted <strong data-start=\"1504\" data-end=\"1555\">only at the Tartu Kivilinna SmartPost parcel machine<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1560\" data-end=\"1666\"><strong data-start=\"1560\" data-end=\"1584\">Return Address:<\/strong><br data-start=\"1584\" data-end=\"1587\">For Hinge Kalli<br data-start=\"1603\" data-end=\"1606\">Tartu Kivilinna SmartPost parcel machine<br data-start=\"1645\" data-end=\"1648\">+372 555 5555<\/p>\n<h3 data-start=\"1668\" data-end=\"1703\">Refunds and Store Credit<\/h3>\n<ul data-start=\"1704\" data-end=\"2042\">\n<li data-start=\"1704\" data-end=\"1795\">\n<p data-start=\"1706\" data-end=\"1755\"><strong data-start=\"1706\" data-end=\"1733\">For defective or incorrect products<\/strong> , customers can choose:<\/p>\n<ul data-start=\"1758\" data-end=\"1795\">\n<li data-start=\"1758\" data-end=\"1776\">\n<p data-start=\"1760\" data-end=\"1776\">Refund to the original payment method<\/p>\n<\/li>\n<li data-start=\"1779\" data-end=\"1795\">\n<p data-start=\"1781\" data-end=\"1795\">Store credit<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1796\" data-end=\"1870\">\n<p data-start=\"1798\" data-end=\"1870\">For all <strong data-start=\"1804\" data-end=\"1824\">other returns,<\/strong> only <strong data-start=\"1851\" data-end=\"1867\">store credit will be issued<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1871\" data-end=\"1969\">\n<p data-start=\"1873\" data-end=\"1969\">Refunds or store credit will be processed within <strong data-start=\"1909\" data-end=\"1921\">14 days<\/strong> of receiving the returned goods.<\/p>\n<\/li>\n<li data-start=\"1970\" data-end=\"2042\">\n<p data-start=\"1972\" data-end=\"2042\">Original shipping costs are not refunded, except in cases of seller error.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2044\" data-end=\"2063\">Return Shipping Costs<\/h3>\n<ul data-start=\"2064\" data-end=\"2181\">\n<li data-start=\"2064\" data-end=\"2181\">\n<p data-start=\"2066\" data-end=\"2181\">The <strong data-start=\"2105\" data-end=\"2114\">buyer<\/strong>is responsible for return shipping costs, except in cases of incorrect or defective products.<\/p>\n<\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Tagastamise tingimused Tarbijal on \u00f5igus e-poest ostetud kaubast taganeda 14 p\u00e4eva jooksul alates kauba k\u00e4ttesaamisest vastavalt v\u00f5la\u00f5igusseadusele. Tagastamisele kuuluvad tooted Tagastada saab j\u00e4rgmisi tooteid: pastakad markerid vihikud ja p\u00e4evikud kleepsud muud kontoritarbed Tagastamise tingimused Tagastatav toode peab olema kasutamata, puhas ja kahjustamata. Toode peab olema originaalpakendis ning koos k\u00f5igi juurde kuuluvate osadega. Kleepsud ja muud [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/hingekalli.ee\/en\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hingekalli.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hingekalli.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hingekalli.ee\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hingekalli.ee\/en\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":5,"href":"https:\/\/hingekalli.ee\/en\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":640,"href":"https:\/\/hingekalli.ee\/en\/wp-json\/wp\/v2\/pages\/16\/revisions\/640"}],"wp:attachment":[{"href":"https:\/\/hingekalli.ee\/en\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}