Return Policy
Consumers have the right to withdraw from a purchase made in the online store within 14 days of receiving the goods, in accordance with the Law of Obligations Act.
Products Eligible for Return
The following products can be returned:
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pens
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markers
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notebooks and journals
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stickers
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other office supplies
Return Policy
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The returned product must be unused, clean and undamaged.
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The product must be In the original packaging and with all accessories.
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Stickers and other single-use items must be unopened and unused.
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Used or damaged products cannot be returned.
Notification of Return
Returns must be notified in advance,Returns must be notified in advance, either:
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By email at info@hingekalli.ee , or
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Through the contact form on this website
The notification must include:
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Order number
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Name of the product to be returned
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Contact information
Packages sent without prior notification will not be accepted.
Return Form
The return form:
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Is available as a PDF on our website
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Is included in every package
Please include the completed return form in the package with the returned goods.
Return Method and Location
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All returns must be sent only via SmartPost parcel machine.
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Returns are accepted only at the Tartu Kivilinna SmartPost parcel machine.
Return Address:
For Hinge Kalli
Tartu Kivilinna SmartPost parcel machine
+372 555 5555
Refunds and Store Credit
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For defective or incorrect products , customers can choose:
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Refund to the original payment method
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Store credit
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For all other returns, only store credit will be issued.
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Refunds or store credit will be processed within 14 days of receiving the returned goods.
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Original shipping costs are not refunded, except in cases of seller error.
Return Shipping Costs
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The buyeris responsible for return shipping costs, except in cases of incorrect or defective products.